Frequently Asked Questions

An automated email with the check-in information, including your rental property address, wireless internet code, and directions to get to your property for the duration of your stay, will be sent to you. The electronic lock keypad code will be sent 24 hours before you are due to arrive.

When you find the vacation home of your choice, you can either reserve the property online or speak with us via phone. When making your reservation, we only require a 25% deposit, which is applied to your total rental cost. The remaining balance is processed 45 days before check-in and is non-refundable at that point.

Unlike other companies, there are no “hidden extras” or “surprise fees” when you arrive. All fees are fully explained and shown on the quote for your stay. Specific fees apply depending on the options you choose. In addition, there are some standard fees to cover processing, damage protection, and cleaning. Even after these fees, most guests save between 40% and 60% compared to equivalent hotels.

Yes, the total on the quotes or inquiries includes taxes and any applicable cleaning, processing, or property protection fees. Please know that we may require a deposit or credit card hold to be held on file during your stay.

Only one discount, offer, or special offer can be applied to each reservation, and offers are not valid the week of a holiday unless otherwise specified. Holiday dates apply to the weeks and days surrounding Thanksgiving, New Year’s, Easter, and Christmas.

We accept Credit Cards, PayPal, Zelle, Venmo, Cashapp, and Direct Bank deposits/Wire Transfers.

Yes, we rent the specific property you see in full detail on our website. The photos you see are a point-in-time example of what the home you will be staying in will look like. However, they may vary in décor from the point that the property had the photos taken.

If you think you’ve left something behind after departing your vacation rental, be sure to get in touch with us immediately for help. We will do our best to assist you in retrieving your belongings.

All of our properties have an electronic keyless lock. An entrance code will be sent to you before your arrival, allowing you to go directly to the home. The only exception is for last-minute reservations, where additional contact may be required.

The occupancy of Aunger Rentals’ vacation homes ranges from 8 to 16 people, depending on the number of bedrooms and configuration/type of beds installed. Occupancy numbers are clearly shown on each vacation home’s listing and are also provided on the rental agreement sent to you when you book. We do have to enforce this occupancy by license and law.

No need to pack the bedding and towels. We provide freshly laundered linens and towels for every guest.

Occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children. The maximum occupancy is listed on the property page for each home.

We love animals, but unfortunately, all of our vacation homes are currently strictly pet-free zones.

Yes, all properties are non-smoking anywhere on the property.

Yes, every vacation home has a fully equipped kitchen. Please refer to each property page for more details on what the property will include.